Southampton will offer fans a full refund after being forced to APOLOGISE as many were left queuing outside St Mary’s in the first half of their game against Manchester United due to turnstile issues
- The club blamed technical problems with the turnstiles for the crowds outside
- Many were unable to enter the stadium even after the match had kicked off
- The Saints’ organisation was described as ‘shambolic’ by one fan on social media
- Southampton have now stated that they will offer affected fans a full refund
Southampton were forced to apologise as frustrated fans were left queueing up outside the stadium after the match against Manchester United started
The Saints kicked off against Ole Gunnar Solskjaer’s side at 2pm, but many supporters were still stranded outside at St Mary’s after the whistle.
The club was forced to apologise in a tweet, blaming the problem on turnstile issues, and later stated they would offer affected fans a full refund for the inconvenience.
Southampton have apologised after fans were stuck in queues outside St Mary’s after kick-off
The Saints’ match against Manchester United kicked off at 2pm but many were still outside
The post read: ‘The club would like to apologise for the frustration caused by issues regarding match tickets and and entry to the stadium today and is already working on a full investigation into these issues.
‘We will be issuing a full refund for this game to every general admission ticket holder. Details of this process will be shared early next week. Once again the club is extremely sorry for the inconvenience.’
But fans were quick to take to social media to vent their frustrations with the organisational issues.
Frustrated fans took to social media to air frustrations about how the situation was handled
One said: ‘We are a laughing stock at every single level of the club. It’s actually embarrassing to support Southampton right now,’ while another added: ‘Struggling to find competence in any part of this club’.
A third tweeted: ‘If only we’d had 18 months of planning to get this right… it’s absolutely gutting what’s happening to our club. You only need to look at Sheffield United to see how quickly you can drop back down to League One again but we just seem to be sleepwalking back to square one’.
One fan called for heads to roll, including that of manager Ralph Hasenhuttl: ‘Away fans seem to be in no problem. Expect a resignation on Monday of Operations Manager, (Ralph would be a bonus)’.
But other supporters responded by applauding the club’s gesture to offer fans a full refund
However, once Saints announced they were going to offer a refund, others responded by applauding their gesture.
A Saints supporter said: ‘Class act. Well done,’ while another simply added: ‘The right response from the club’.
A third continued: ‘Take note @LFC. How to treat the fans when things go wrong,’ and another concluded: ‘Fair play saints (sic). Those affected cannot ask for anything more than this. Great gesture’.
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